Reference
222140
Short Description
IT Field Technician in Dublin, OH
Full Job Description
OUR GOAL:
Treat our consultants and clients the way we would like others to treat us!
Interested in joining our team? Check out the opportunity below and apply today!
Our Dublin, Ohio client is seeking an IT Field Technician for a full-time opportunity. This position is on-site at our Dublin office and at client locations. I would expect this employee to be in the field 2 to 3 days per week and in our office the rest of the time.
Responsibilities:
- Respond to incoming support calls and emails
- Open/Work/Close Help Desk Tickets
- Install equipment at client locations with fastidious attention to detail ensuring a seamless start to finish experience for our clients
- Provide Our Clients with Mobile Device, Desktop and Laptop Support
- Efficiently Install/Configure Desktop (Windows and Mac) Operating Systems
- Migrate User Data
- Provide Our Clients with Office 365 Support and Guidance
- Active Directory management
- Troubleshoot/Remediate Hardware, Software, Network and Printing Issues
- Facilitate New Device Configuration onto Client Networks
- Complete and Articulate Customer Network Audits
- Create Client Infrastructure Documentation
Minimum Qualifications:
- Help Desk or Field Support Experience
- Exemplary Customer Service Skills
- CompTIA A+ and Network + (or Commitment to Completing Within 6 Months of Hire)
- MTA – Operating, Networking and Security Fundamentals (or equivalent)
- Basic network troubleshooting skills
- Experience with Windows and MacOS
- Clean driving record – this position requires use of a company vehicle
Reference: 222140
ABOUT THE ITBC:
The ITBC is one of the fastest-growing, privately held, IT Staffing companies in the nation. Our client base includes 32% of the Fortune 25. We have major offices in Dublin, OH, Phoenix, AZ, Los Angeles, CA, and Austin, TX and are rapidly expanding into new markets from coast to coast.
WHY THE ITBC:
- In addition to standard health and 401k benefits, we offer referral bonuses and training/continuing education opportunities.
- 5-year client retention: 99%
- No. 1 supplier with customers: 53%
- Top 3 supplier with customers: 77%
- Consultant retention: 94%
The ITBC is an Equal Opportunity Employer. The ITBC does not discriminate on the basis of race, religion, color, sex, gender identity, sexual orientation, age, non-disqualifying physical or mental disability, national origin, veteran status or any other basis covered by appropriate law. All employment is decided on the basis of qualifications, merit, and business need.